Privacy Policy

1. Who we are

KlantenContact ("we", "us", "our") provides plumbing services in and around Breda, the Netherlands. Our registered address is Verlengde Poolseweg 16, 4818 CL Breda, Netherlands. You can reach us at hello@klantencontact.net or 0858005333.

2. Information we collect

When you contact us or request a service, we may collect your name, address, phone number, email address, and details about the plumbing issue you'd like us to solve. We only collect what we need to schedule and deliver the service.

3. How we use your information

• To respond to your enquiry and schedule a plumber.
• To send appointment confirmations, quotes, and invoices.
• To comply with our legal, tax, and accounting obligations.

4. Sharing your information

We do not sell your personal information. We only share it with the plumber assigned to your job and with service providers who help us operate our business (for example our accountant or payment processor), and only to the extent required.

5. How long we keep it

We retain your information for as long as needed to provide the service and to meet our legal obligations under Dutch and EU law (typically 7 years for invoicing records).

6. Your rights (GDPR)

You have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict how we use it. To exercise any of these rights, email hello@klantencontact.net. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

7. Cookies

This website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies without your consent.

8. Changes

We may update this policy from time to time. The latest version will always be available on this page.