Terms of Service
Last updated: 24 July 2026
1. About these terms
These terms apply to every service booked through KlantenContact, registered at Verlengde Poolseweg 16, 4818 CL Breda, Netherlands. By booking a service you agree to these terms.
2. Bookings and quotes
All quotes are provided in advance and are valid for 14 days. Emergency call-out fees, parts, and materials are itemised separately and confirmed with you before work begins.
3. Payment
Payment is due on completion of the work unless otherwise agreed in writing. We accept bank transfer, iDEAL, and card payments. Late payments may incur statutory interest under Dutch law.
4. Cancellations
You may cancel or reschedule a non-emergency booking free of charge up to 24 hours before the appointment. Cancellations inside 24 hours may be charged a call-out fee.
5. Warranty
Workmanship is covered by a 12-month warranty from the date the work is completed. Parts are covered by the manufacturer's warranty. The warranty does not cover damage caused by misuse, third-party modifications, or normal wear and tear.
6. Liability
Our liability for any single job is limited to the amount you paid for that job, except where liability cannot be limited by law. We carry professional liability insurance covering our on-site work.
7. Complaints
If something isn't right, contact us at hello@klantencontact.net within 14 days and we will work with you to put it right.
8. Governing law
These terms are governed by the laws of the Netherlands. Any disputes will be handled by the competent court in Breda.